Privacy Policy

Pixnexi Pty Ltd (ABN ) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle personal information collected through our website at https://pixnexiau.space and in the course of providing our digital design and media services.

1. Who We Are

Pixnexi Pty Ltd is a digital design and media studio based in Melbourne VIC, Australia. If you have any questions about this policy or how we handle your personal information, please contact us at ceo@pixnexiau.space.

2. The Australian Privacy Principles

We are bound by the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act 1988 (Cth). We handle personal information in accordance with those principles, which govern the collection, use, disclosure, storage, security and access of personal information.

3. What Information We Collect

The types of personal information we may collect include:

• Your name and contact details, such as your email address, when you submit an enquiry, request a quote or otherwise contact us;
• Business information you provide when discussing a project, such as your organisation name and project requirements;
• Communication records, including emails and correspondence between you and our team;
• Technical information such as browser type, device information and pages visited, collected through website analytics.

We do not collect sensitive information (such as health, racial or religious information) and we ask that you do not send us sensitive information unless it is genuinely necessary for the services we are providing.

4. How We Collect Information

We generally collect personal information directly from you, for example when you:

• Complete a form on our website, including our quote request form;
• Send us an email;
• Engage us to provide design or media services.

In some circumstances we may also collect information from publicly available sources or through website analytics tools.

5. Why We Collect and Use Your Information

We collect, use and disclose personal information for purposes including:

• Responding to enquiries and providing quotes;
• Delivering and managing our digital design and media services;
• Communicating with you about projects, invoices and updates;
• Improving our website and services;
• Complying with our legal and regulatory obligations.

We will only use or disclose your personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect, unless you have consented otherwise or the use is permitted by law.

6. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose personal information to:

• Service providers who assist us in operating our business, such as hosting, email and analytics providers;
• Professional advisers, such as accountants or legal advisers, where reasonably required;
• Government agencies or regulators where required or authorised by law.

Some of our service providers may be located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure it is handled in accordance with the APPs.

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve site functionality and understand how visitors use the site. Cookies are small files stored on your device. You can control or delete cookies through your browser settings; however, disabling cookies may affect the functionality of some parts of the website.

8. Storage and Security of Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes measures such as access controls, secure storage and limiting access to personnel who need the information for their role.

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, or to resolve disputes. Information that is no longer required will be securely destroyed or de-identified where practicable.

9. Access and Correction

You have a right under the APPs to request access to the personal information we hold about you and to seek its correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@pixnexiau.space. We will respond to your request within a reasonable period. In some circumstances we may decline access where permitted under the Privacy Act, and we will explain the reasons for doing so.

10. Complaints and Privacy Queries

If you believe we have breached this policy or the APPs, or you have any concerns about how your personal information is handled, please contact us at ceo@pixnexiau.space with the details of your concern. We take privacy complaints seriously and will aim to respond promptly and resolve the matter fairly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

11. Marketing Communications

We will only send you marketing communications with your consent or where otherwise permitted by law, including the Spam Act 2003 (Cth). Every marketing email we send will include a simple way to opt out of future communications. If you no longer wish to receive marketing material from us, please let us know at ceo@pixnexiau.space.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The current version will always be published on this page, and material changes will be reflected by updating this document. Your continued use of our website after changes are published constitutes acceptance of the updated policy.

14. Contact Us

For any questions about this Privacy Policy or the personal information we hold about you, please contact:

Pixnexi Pty Ltd
Melbourne VIC, Australia
Email: ceo@pixnexiau.space
Website: https://pixnexiau.space

Last updated: This policy is current as at the date of publication on this website.